Privacy Policy

This Privacy Policy explains how Spotless Homes collects, uses, discloses, and retains personal information when people visit the website, request a quote, arrange a cleaning visit, or communicate with us about move-in and move-out cleaning services.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Data Category

Information We Collect

We may collect contact details, property-related information needed to prepare a quote or schedule a visit, access and appointment details, communication records, payment-related information, and technical data such as device, browser, and usage information. Where relevant, we may also process photos or notes provided to describe the condition of a property before a cleaning visit.

The information collected depends on the service request and the way the site is used.

Collection Source

Sources of Information

We receive personal data when users submit a contact form, call or email us, share property details for an estimate, provide access instructions, or communicate with us during scheduling and service delivery. Some technical information is collected automatically through the website and related systems, and certain service details may be generated from our internal records of the inquiry, quote, appointment, and completion process.

Most information comes directly from the person making the inquiry or booking.

Cookie Types

Types of Cookies

We may use essential cookies to support site operation, session cookies to maintain form or navigation continuity, and limited analytics or performance cookies to understand how the site is used. Cookies may help remember basic preferences, improve page reliability, and support security-related functions. We do not use cookies to make decisions about a person without human involvement.

Cookie use is limited to standard operational and analytical purposes.

User Controls

Cookie Controls

Users can usually control cookies through their browser settings and, where available, through on-site preference tools. Blocking or deleting cookies may affect form submission, session continuity, or other basic website functions. We do not rely on cookie settings to override legal or operational requirements that apply to essential site use.

Browser settings may limit non-essential cookies, but some site functions may be affected.

01 · Purpose

How We Use Information

We use personal information to respond to inquiries, prepare custom quotes, confirm property condition and access details, schedule appointments, carry out cleaning services, manage payments and records, communicate about service changes or completion, maintain website functionality, improve service administration, and meet legal, accounting, and security obligations.

Processing is limited to purposes connected with the website and cleaning services.

02 · Sharing

Service Providers

We may share personal information with trusted service providers that support website hosting, communications, scheduling, payment processing, record keeping, or similar operational tasks. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosure

We may disclose personal information where necessary to comply with legal obligations, respond to lawful requests from public authorities, protect our rights or property, investigate fraud or security issues, or support the establishment, exercise, or defense of legal claims.

Disclosure may be required to comply with law, court orders, or lawful requests.

Your Rights

Subject to applicable law, individuals may request access to their personal information, ask for corrections to inaccurate or incomplete details, and raise concerns about how their information is handled. In some cases, we may need to keep certain records for legal, accounting, or operational reasons even where a deletion request is made.

Available rights depend on the nature of the information and the legal basis for keeping it.

How to Make a Request

To help us respond appropriately, requests should include enough information to identify the relevant record and confirm the requester’s authority. We may ask for additional details before acting on a request, and we may decline or limit a request where the law permits or requires us to do so.

Requests are reviewed before action is taken to protect the privacy of all parties.

Retention of Information

We retain personal information for the period reasonably necessary to manage inquiries, prepare quotes, complete services, maintain business records, resolve disputes, and meet legal or tax obligations. When information is no longer needed, we delete it, anonymize it where appropriate, or otherwise handle it in a manner consistent with our retention practices and applicable law.

Records are kept only as long as needed for service, accounting, or legal purposes.

Policy Updates

When this policy is updated, the revised version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how personal data is handled, we will take reasonable steps to make the update visible through the website or other appropriate communication channels.

We may revise this policy to reflect legal, operational, or technical changes.

Email contact

[email protected]

Telephone contact

+1 506-892-3606

Mailing address

2100 Rue Cyrille-Duquet, Quebec QC G1N

Privacy contact